COVID-19 Protocols

Companion Animals – Scheduled Appointments still available for routine and urgent care
For clients who are not quarantined and do not have symptoms:

Please phone us from your car (816-776-3737) upon arrival. Do NOT enter the building.

• One of our team members will obtain the following information: your information, pet information, and the reason for your visit.
• A technician will speak to you by phone to get a history on your pet and then will instruct you to enter the vestibule.
• Our technician will take your pet into the main hospital for assessment.
• Our medical team will call you to discuss initial findings and secure authorization for diagnostics, treatment, or hospitalization.
• For payment and treatment authorization, we will be using verbal authorization with a witness and taking credit cards via phone.
• All cages will be immediately disinfected before the next pet arrives, including the latch and handle. The exterior door handles will also be disinfected between clients.

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Large animal and Equine patients – Scheduled Appointments still available for routine and urgent care

1. Please call the office when you arrive at the clinic. 816-776-3737
2. Please stay in your vehicle until your animals are unloaded to help maintain social distancing
3. Please make all payments via phone by contacting the clinic

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Prescription refills and product purchases

1. Please call ahead and we will get them ready. Call when you arrive, so your payment can be taken via phone. The product will be placed in the vestibule for pickup with your name.

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Thank you for your understanding and please do not hesitate to call us with any questions. We’re here for you, our patients, and the communities in which we live. We will update our website and Facebook page as news and information become available.